EN
Frequently Asked Questions (FAQ)
Regarding Transfer of Remaining W1TTY Customer Balances to Neo Finance
W1TTY Global Limited ("W1TTY") confirms that it remains in wind-down and is no longer providing regulated payment services or issuing electronic money.
W1TTY is not accepting new customers, onboarding new accounts, accepting customer funds, issuing or redeeming electronic money, or providing regulated payment services.
The company has entered into a Voluntary Variation of Permission process with the Financial Conduct Authority ("FCA") and is progressing the cancellation of its regulatory permissions.
Customers who continue to hold a remaining balance with W1TTY are encouraged to contact us as soon as possible to arrange withdrawal of their funds.
For any enquiries regarding existing balances, please contact us at contact@w1tty.com.
W1TTY is not accepting new customers, onboarding new accounts, accepting customer funds, issuing or redeeming electronic money, or providing regulated payment services.
The company has entered into a Voluntary Variation of Permission process with the Financial Conduct Authority ("FCA") and is progressing the cancellation of its regulatory permissions.
Customers who continue to hold a remaining balance with W1TTY are encouraged to contact us as soon as possible to arrange withdrawal of their funds.
For any enquiries regarding existing balances, please contact us at contact@w1tty.com.
Important Notice Regarding Planned Transfer of Customer Balances of
WITTY GLOBAL UAB
01 June 2026
Witty Global UAB (“W1TTY”) hereby informs customers that, as part of the ongoing wind-down of its electronic money operations, W1TTY intends to transfer the remaining customer balance portfolio and certain related rights and obligations to the customers to NEO Finance, AB (“NEO Finance”), legal entity code 303225546, address Ukmergės st. 126, Vilnius, a financial institution authorized and supervised by the Bank of Lithuania.
Subject to completion of the implementation process and applicable requirements, the planned transfer is expected to take effect on 03 August 2026 (the “Transfer Date”).
What this means for customers
Customers who maintain a remaining balance with W1TTY as of the Transfer Date will have their balances and certain related rights and obligations transferred to NEO Finance for the purpose of continued administration and redemption of customer balances.
Customers who do not wish their balances to be transferred are encouraged to redeem and withdraw their balances before the Transfer Date.
Customer funds will continue to be safeguardedin accordance with applicable legal and regulatory requirements throughout the transfer process.
Your right to redeem your balance before transfer
Until the Transfer Date, you may continue to redeem and withdraw your balance in accordance with the applicable terms and conditions and legal requirements from W1TTY. If you do not wish your balance to be transferred to NEO Finance, you are encouraged to redeem and withdraw your balance before 03 August 2026.
If you do not withdraw your balance before the Transfer Date, this will be treated as your additional consent to: (i) thetransfer of your balance to NEO Finance; (ii) the conversion of any non-EUR balance into EUR.
Foreign currency balance
Balances maintained in currencies other than EUR will be converted into EUR prior to the Transfer Date as part of the transfer implementation process.
Customers who wish to withdraw funds in the original currency are encouraged to complete withdrawal prior to the Transfer Date.
Following the Transfer Date, transferred balances administered by NEO Finance will be maintained and redeemed only in EUR.
Unless otherwise required by applicable law or operational constraints, non-EUR balances are expected to be converted into EUR using the applicable reference exchange rate published by the Bank of Lithuania on or around the conversion date.
Fees and charges
Currently, a funds administration and safeguarding fee of 0.5% per calendar month,calculated on the balance held, is applied by W1TTY. From the Transfer Date,the right to calculate and collect this fee will be transferred to NEO Finance.The fee will continue to apply at the same rate from the Transfer Date.
Certain transfer fees may apply in accordance with the applicable terms, conditions and operational arrangements.
Information regarding any applicable fees and charges will be communicated transparently prior to implementation of the transfer process.
Customer data and information
In connection with the planned transfer,certain customer information and account records will be transferred to NEO Finance to the extent necessary for:·
implementation of the transfer;·
safeguarding requirements;·
balance redemption;·
customer servicing;·
fraud prevention;·
anti-money laundering obligations;·
sanctions screening;·
and compliance with applicable legal and regulatory requirements.
Customer support and complaints
Until the Transfer Date, customer queries and complaints should continue to be directed to W1TTY through existing communication channels.
Following the Transfer Date, customer queries relating to transferred balances will be handled by NEO Finance using the contact details provided below:•
Email: info@neofinance.com •
Telephone number: +370 687 00300 •
Website: https://www.neofinance.com •
NEO Finance’s formal complaint handling procedure is available at:
https://www.neofinance.com/en/page/4/complaints-procedure
W1TTY will remain responsible for matters and complaints relating to events occurring prior to the Transfer Date.
Further information and FAQs relating to the transfer process are available below.
For support and inquiries, please contact: contact@w1tty.com
Subject to completion of the implementation process and applicable requirements, the planned transfer is expected to take effect on 03 August 2026 (the “Transfer Date”).
What this means for customers
Customers who maintain a remaining balance with W1TTY as of the Transfer Date will have their balances and certain related rights and obligations transferred to NEO Finance for the purpose of continued administration and redemption of customer balances.
Customers who do not wish their balances to be transferred are encouraged to redeem and withdraw their balances before the Transfer Date.
Customer funds will continue to be safeguardedin accordance with applicable legal and regulatory requirements throughout the transfer process.
Your right to redeem your balance before transfer
Until the Transfer Date, you may continue to redeem and withdraw your balance in accordance with the applicable terms and conditions and legal requirements from W1TTY. If you do not wish your balance to be transferred to NEO Finance, you are encouraged to redeem and withdraw your balance before 03 August 2026.
If you do not withdraw your balance before the Transfer Date, this will be treated as your additional consent to: (i) thetransfer of your balance to NEO Finance; (ii) the conversion of any non-EUR balance into EUR.
Foreign currency balance
Balances maintained in currencies other than EUR will be converted into EUR prior to the Transfer Date as part of the transfer implementation process.
Customers who wish to withdraw funds in the original currency are encouraged to complete withdrawal prior to the Transfer Date.
Following the Transfer Date, transferred balances administered by NEO Finance will be maintained and redeemed only in EUR.
Unless otherwise required by applicable law or operational constraints, non-EUR balances are expected to be converted into EUR using the applicable reference exchange rate published by the Bank of Lithuania on or around the conversion date.
Fees and charges
Currently, a funds administration and safeguarding fee of 0.5% per calendar month,calculated on the balance held, is applied by W1TTY. From the Transfer Date,the right to calculate and collect this fee will be transferred to NEO Finance.The fee will continue to apply at the same rate from the Transfer Date.
Certain transfer fees may apply in accordance with the applicable terms, conditions and operational arrangements.
Information regarding any applicable fees and charges will be communicated transparently prior to implementation of the transfer process.
Customer data and information
In connection with the planned transfer,certain customer information and account records will be transferred to NEO Finance to the extent necessary for:·
implementation of the transfer;·
safeguarding requirements;·
balance redemption;·
customer servicing;·
fraud prevention;·
anti-money laundering obligations;·
sanctions screening;·
and compliance with applicable legal and regulatory requirements.
Customer support and complaints
Until the Transfer Date, customer queries and complaints should continue to be directed to W1TTY through existing communication channels.
Following the Transfer Date, customer queries relating to transferred balances will be handled by NEO Finance using the contact details provided below:•
Email: info@neofinance.com •
Telephone number: +370 687 00300 •
Website: https://www.neofinance.com •
NEO Finance’s formal complaint handling procedure is available at:
https://www.neofinance.com/en/page/4/complaints-procedure
W1TTY will remain responsible for matters and complaints relating to events occurring prior to the Transfer Date.
Further information and FAQs relating to the transfer process are available below.
For support and inquiries, please contact: contact@w1tty.com
Update on W1TTY GLOBAL LTD Operational Wind Down
17 Sep 2024
We wish toinform you that W1TTY GLOBAL LTD will be concluding its operations as of today,17th September 2024, marking the final day of service as initiallycommunicated on 17th July 2024. Consequently, W1TTY GLOBAL LTD willno longer be providing financial services beyond this date.
We extend our heartfelt gratitude for your trust and support throughout our journey. Our dedicated support team remains available to address any queries or concerns you may have after the cessation of our services. For assistance please contact our customer support team at contact@w1tty.com.
Important Information:·
• Access to Services: W1TTY GLOBAL LTD’s services, including its mobile application, will cease to operate after today, 17th September 2024.
• Fund Redemption: If you have any remaining balance after today, you can request a refund by contacting us at contact@w1tty.com.·
• Post-Termination Fees: After today, in accordance with our Prices, Special Terms & Conditions of Products and Services, a funds administration fee of 0.5% per calendar month (with a minimum charge of GBP 1 per month) will be applied until your balance is depleted or withdrawn. Additionally, a dormant account administration fee of 0.5% per calendar month (with a minimum charge of GBP 1per month) will be applied after 12 months from today until the balance is reduced to zero or the funds are withdrawn.
For further details or assistance, please reach out to our customer support team. Thank you once again for your understanding and support.
Wind down of W1TTY GLOBAL LTD’s Operations
17 July 2024
It is with a heavy heart that we announce the decision to wind down our operations of W1TTY GLOBAL LTD. We have had the privilege of serving you, and we want to express our sincere gratitude for your trust and support.
Key Information:
• Wind-Down Activation: The wind-down process will commence from the date of this publication.
• Access to Services: W1TTY services, including our mobile application, will be operational for the next two months, allowing you to manage your accounts during this period. Therefore, in accordance with Clause 16.7 of W1TTY GLOBAL LTD General Terms & Conditions, your W1TTY account will cease to be active after a two-month period.
• Customer Support: Our dedicated support team will be available to assist you with any queries or concerns throughout the wind-down process.
• Fund Redemption: We encourage you to review your account balances and initiate any necessary fund redemptions within the next two months.
• Funds administration and dormant account fee: After termination of your W1TTY account, in accordance with the Prices, Special Terms & Conditions of Products and Services, a funds administration fee of 0.5% per calendar month based on the funds held and administered by W1TTY, with a minimum fee of GBP 1 per month will be applied until the remaining balance will become zero or until you withdraw your funds. In addition, a dormant account administration fee of 0.5% per calendar month with a minimum fee of GBP 1 per month shall also be applied after 12 months from the termination until the balance is reduced to zero or the funds are withdrawn.
• Communication Channels: Regular updates and information regarding the wind-down will be communicated through our website, social media pages, and direct emails.
• Contact Information: For any inquiries or assistance, please reach out to our customer support team at contact@w1tty.com.
We understand that this news may raise questions, and we are committed to ensuring transparency throughout this process. Your satisfaction and understanding are of utmost importance to us. Thank you for being a valued part of the W1TTY community. We appreciate your understanding and support during this challenging time.
Update on Witty Global UAB Operational Wind Down
22 June 2024
We wish to inform you that Witty Global UAB will be concluding its operations as of today, 22nd June 2024, marking the final day of service as initially communicated on 23rd April 2024. Consequently, Witty Global UAB will no longer be providing financial services beyond this date.
We extend our heartfelt gratitude for your trust and support throughout our journey. Our dedicated support team remains available to address any queries or concerns you may have after the cessation of our services. For assistance, please contact our customer support team at contact@w1tty.com.
Important Information:
· Access to Services: Witty Global UAB's services, including its mobile application, will cease to operate after today, 22nd June 2024.
· Fund Redemption: If you have any remaining balance, you may request a refund by contacting us at contact@w1tty.com.
· Administration/Safeguarding Fee: Effective from 22nd July 2024, a 0.5% per calendar month fee will be applied on funds administered by W1TTY, with a minimum fee of €1 per month, until your balance is depleted or withdrawn.
For further details or assistance, please reach out to our customer support team. Thank you once again for your understanding and support.
Wind down of Witty Global UAB’s Operations
23 April 2024
It is with a heavy heart that we announce the decision to wind down our operations of Witty Global UAB. We have had the privilege of serving you, and we want to express our sincere gratitude for your trust and support.
Key Information:
· Wind-Down Activation: The wind-down process will commence from the date of this publication.
· Access to Services: W1TTY services, including our mobile application, will be operational for the next 60 days, allowing you to manage your accounts during this period.
· Customer Support: Our dedicated support team will be available to assist you with any queries or concerns throughout the wind-down process.
· Fund Redemption: We encourage you to review your account balances and initiate any necessary fund redemptions within the next 60 days.
· Administration/ safeguarding fee: In accordance with the Prices, Special Terms & Conditions of Products and Services, after 90-days from Wind-Down Activation, a 0.5% per calendar month based on the funds held and administered by W1TTY, with a minimum fee of €1 per month funds administration/ safeguarding fee will be applied until the remaining balance will become 0 or until you will withdraw your funds.
· Communication Channels: Regular updates and information regarding the wind-down will be communicated through our website, social media pages, and direct emails. Contact Information: For any inquiries or assistance, please reach out to our customer support team at contact@w1tty.com
We understand that this news may raise questions, and we are committed to ensuring transparency throughout this process. Your satisfaction and understanding are of utmost importance to us. Thank you for being a valued part of the W1TTY community. We appreciate your understanding and support during this challenging time.
